FAQ’s

Question: How long will it take for me to get a file?

Answer: All service levels are agreed to meet with our clients’ business needs. We offer a wide ordering period for same day delivery that reduces the need for urgent requests.

Question: Do you offer on-site viewing facilities?

Answer: We offer office accommodation at SRDM for our clients to view their records. It is preferred that we are given as much advanced notice, together with the details of the items that you wish to view. This allows us to prepare in advance of your visit.

Question: How do I contact you?

Answer: Our contact details are in the 'contact us' section of our web site.

Question: Which is the best way to order my files?

Answer: Whilst the easiest and preferred method to make requests is our on-line ordering system or email, we also accept telephone and fax requests.

Question: Is it more expensive to scan/digitise my files?

Answer: There is no straight answer to this question as there are many factors to consider. These include; the size and configuration of the file, assumed activity in the lifecycle and the required retention period. We offer assistance to our clients in making these decisions.

Question: I don’t want to list all my files in the office before I send them. Would you be able to record the information for me?

Answer: Yes, we offer a document/record indexing service to all our clients as we recognise that this can save a lot of administration time within our clients business. (Please see this under services).

Question: I have some important documents that I need to be kept in a secure fire proof building as they are original documents – is that possible?

Answer: We offer a wide range of storage solutions, including fire proof/resistant storage.